Customer Care Specialist

Strike a Balance of the 3 Ps

Topic Progress:

Whatever situations you get faced with you need to remember the 3p’s:

  • Be proactive and do what you can to pre-empt what customers want and pre-empt any potential issues before they arrive
  • Always remain positive and look for a potential solution for the customer
  • You are there to serve the customer but even if things go wrong remain professional in your approach