Customer Care Specialist

Showing you Care - Asking Questions

Topic Progress:

People don’t care how much you know until they know how much you care.

The easiest way to show how much you care is to focus on the customer, ask them appropriate questions to discover what they need and listen to what they are saying to you.

Use open questions to find out or check what customers already know and they what they want so you don’t have to second-guess.

Start questions with

  • Who
  • What
  • Why
  • When
  • How
  • Where