Customer Care Specialist

How Much Attention

Topic Progress:

Recognise how much information and attention your customers might want and tailor your welcome accordingly. Be prepared to offer assistance, show customers where to go, explaining things if needed, but don’t bombard them with too much information when they first arrive.

For example:

  • A hotel guest checking in after a long journey probably wants to get to their room as quickly as possible.
  • A family with excited small children arriving on the beach or at an attraction may need to find the amenities first and then let the children let off steam as quickly as possible.
  • An elderly couple coming into a cafe on a hot day may want to just take their time and not be rushed.

However, it’s easy to make assumptions, so if you’re unsure ask if customers need more time, need help, need to know where things are. Or would they like to settle in first and come back for the information later, or simply prefer to be left to their own devices. Give them the choice.

Take some time to think about this before moving on.

WhAsk your manager iconat could you do to give your customers a warm welcome?

It may be helpful to note down your answer, why not discuss with your manager for ideas.