Customer Care Specialist

Engaging with Customers

Once you’ve made a good first impression there are a number of things to think about in your on-going communication with your customers.

Talking to customers goes a long way to making customers feel welcome. It’s not just what we say to them, but how we say it. In this section we’ll be covering

  • The impact we have on customers even before we say anything
  • Building rapport
  • Asking questions
  • Listening
  • Getting feedback