Bournemouth Ambassador

Customer Care

This lesson is called ‘Customer Care’ and forms the second section of the Bournemouth Ambassador course.

Here you will learn some interesting facts about customer care – the importance of first impressions, how best to communicate with your visitors and what extra you can do that will make all the difference.

There are 4 topics in this section:

  1. Tourism Industry
  2. First Impressions
  3. Communication
  4. Extra Mile

Once you have completed the customer care section you will progress to the quiz so you can obtain your certificate.

Link to audio file