This lesson is called ‘Customer Care’ and forms the second section of the Bournemouth Ambassador course.
Here you will learn some interesting facts about customer care – the importance of first impressions, how best to communicate with your visitors and what extra you can do that will make all the difference.
There are 4 topics in this section:
- Tourism Industry
- First Impressions
- Extra Mile
Once you have completed the customer care section you will progress to the quiz so you can obtain your certificate.